MCB Bank Limited, one of Pakistan’s top financial institutions, invites applications for the position of Universal Service Officer (USO) within its Retail Banking Services division. This opportunity is ideal for talented and motivated professionals seeking to build a career in the banking sector. The bank is committed to fostering an inclusive and equitable workplace, welcoming candidates with diverse backgrounds and experiences.

Job Details

Why Join MCB Bank?

• Top Financial Institution: MCB Bank is renowned for its strong reputation in Pakistan’s financial sector.
• Career Growth: Offers immense opportunities for professional development and career advancement.
• Inclusive Workplace: Dedicated to creating an equitable workplace, encouraging applications from females, individuals with disabilities, and candidates with work gaps.
• Comprehensive Benefits: Employees enjoy competitive salaries and comprehensive benefits packages.

Responsibilities of a Universal Service Officer

As a Universal Service Officer, you will:

1. Customer Engagement: Provide exceptional customer service to clients by addressing their banking needs effectively.
2. Sales Promotion: Promote banking products and services to achieve sales targets.
3. Operational Excellence: Handle routine banking operations, ensuring accuracy and compliance with MCB policies.
4. Problem Resolution: Assist customers in resolving account-related issues promptly and professionally.

Eligibility Criteria

Education

• Bachelor’s degree from an HEC-recognized institution is mandatory.
• Degrees in Business, Finance, or related disciplines are preferred.

Experience

• Fresh graduates are encouraged to apply.
• Candidates with up to 2 years of relevant experience will be given preference.

Skills

• Strong communication and interpersonal skills.
• Proficiency in computer applications and banking software.
• Customer-centric approach with a problem-solving mindset.

Job Locations

The position is open in the following cities:

• Chakwal
• Fateh Jang
• Gujar Khan
• Islamabad
• Jhelum
• Mandi Bahauddin
• Mianwali
• Mirpur A.K.
• Rawalpindi Cantt
• Rawalpindi City
• Sargodha (East and West)
• Gujrat

Application Process

Interested candidates can apply online by visiting the following link:

Steps to Apply:

1. Visit the MCB Bank career portal.
2. Register an account or log in to your existing account.
3. Complete the application form with accurate personal, educational, and professional details.
4. Attach the required documents (e.g., CV, academic transcripts).
5. Submit your application before the deadline—10th January 2025.

Special Considerations

• Female Candidates: MCB Bank strongly encourages applications from women, including those with work gaps or caregiving responsibilities.
• Individuals with Disabilities: Candidates with disabilities possessing the required skill set are encouraged to apply.
• Equal Opportunity Employer: MCB Bank is committed to providing a workplace free from discrimination and harassment.

Benefits of Working at MCB Bank

Competitive Salary Packages

Employees at MCB Bank enjoy market-competitive salaries that reflect their qualifications and experience.

Professional Development

The bank offers training programs, workshops, and mentorship opportunities to enhance employees’ skills and knowledge.

Work-Life Balance

MCB promotes a healthy work-life balance, ensuring employee well-being.

Inclusive Culture

An inclusive and diverse culture fosters collaboration and innovation.

Important Dates

About MCB Bank

MCB Bank Limited is one of Pakistan’s most reputable financial institutions, with a legacy of excellence spanning decades. The bank offers a comprehensive range of banking products and services, catering to retail, corporate, and commercial clients.